Systems Administrator

Kenya

Full Time

Mid Level

Job Summary:

Join Penda Health in a key role that directly impacts the smooth running and security of our IT infrastructure. As a Systems Administrator, you’ll be responsible for maintaining the efficiency and uptime of Penda’s IT systems, including critical healthcare IT systems (EMRs), ensuring the operational success of our medical centers and support office. If you're a proactive, solutions-focused IT professional with a passion for continuous learning and a solid understanding of healthcare IT, we want to hear from you!

Key Responsibilities:

IT Systems Operations & Maintenance: Oversee day-to-day operations, system audits, and ensure minimal downtime by resolving issues quickly.
User Account Management & Support: Handle user access and provide escalated support to both technical and non-technical users across multiple locations.
Training & Onboarding: Lead IT inductions, system security training, and ongoing user training to ensure efficient system adoption and usage.
Documentation & Communication: Maintain comprehensive documentation, share updates on system changes, and liaise with third-party vendors as necessary.
Business Continuity & Compliance: Lead business continuity activities and ensure full compliance with IT audits and reviews.
Software Solutions Management: Support in sourcing, implementing, and maintaining software solutions to drive business success.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years’ experience in IT systems administration, with strong knowledge of network infrastructure and security protocols.
Experience with healthcare IT systems, particularly Electronic Medical Record (EMR) systems.
Ability to handle multiple tasks simultaneously and maintain a high level of detail.
Strong communication skills and customer service orientation.
Programming skills (Python, JavaScript, C#) and relevant certifications (CompTIA, MCSE, CCNA) are highly preferred.
Willingness to work flexible hours when necessary.

What We Offer:

The opportunity to play a key role in shaping the IT landscape of a fast-growing healthcare organization.
A dynamic work environment with a team that thrives on innovation and excellence.
Competitive salary and benefits package.

Additional Information:
Application Deadline: 25th June 2025
Screening: Applications will be reviewed on a rolling basis.
We encourage candidates who meet the outlined profile to apply early, as we will be conducting screenings as applications come in. Don't miss this opportunity to join a team dedicated to making a meaningful impact—apply today!

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Do you possess an active Bachelor's degree, Associate degree, or professional diploma in Computer Science, Information Technology, or a directly related field?*

Do you have 2+ years of professional IT systems administration experience (excluding internships/education)?*

Have you created or maintained IT policy/procedure documentation for regulatory compliance?*

Do you have 1+ years of hands-on experience supporting healthcare IT systems, specifically EMR/HMIS platforms?*

Experience with automation tools (e.g., Power Automate, Zapier) or scripting languages (e.g., Bash, Python)? If so, please describe your level of experience.*

How much experience do you possess in leading critical business processes, specifically Business Continuity Planning (BCP) and System reviews?*

Have you previously worked at Penda?*

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Systems Administrator

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